Terms and Conditions
Last updated: 05/01/2026
1. General
Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the Tonalli Services website (the “Service”) operated by Tonalli Services (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
2. Personal Information
Our Service may contain links to third-party websites or services that are not owned or controlled by Tonalli Services.
Tonalli Services has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Tonalli Services shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
3. Governing Law
These Terms shall be governed and construed in accordance with the laws of Delaware, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
4. Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
5. Opt-in SMS/Messaging
By opting in to receive SMS messages from Tonalli Services (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).
SMS Messaging Service
By providing my phone number, I consent to receive SMS text messages from Tonalli Services for appointment reminders, marketing messages, and general two-way communication. Message and Data Rates may apply.
Message Frequency
You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive up to 4 messages per month. Tonalli Services reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Tonalli Services and carriers are not liable for delays or undelivered messages.
Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
Privacy Policy
Your information will be handled in accordance with our Privacy Policy
Cancellation/Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.
Help/Customer Support
Text the word HELP for support. You may also contact us directly at sara@tonalliservices.com.
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
6. Contacting Us
If there are any questions regarding these terms you may contact us directly at sara@tonalliservices.com.
7. Notice to Consumers - Texas Mental Health Understandings
In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources.
Requesting Your Health Care Records
- You have the right to request a copy of your mental health records.
- To request your records, please submit a written request to your treating clinician or to the practice directly. Requests may be made via email, secure client portal, or in writing. Records will be provided in accordance with Texas law and applicable privacy regulations.
- If you have questions about accessing your records, please contact our office for assistance.
- Contacting the Texas Behavioral Health Executive Council (BHEC)
- The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas.
- If you have questions about licensure or professional standards, you may contact BHEC directly:
Texas Behavioral Health Executive Council – https://bhec.texas.gov/contact-us/
Filing a Consumer Complaint
If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General:
Office of the Attorney General – https://www.texasattorneygeneral.gov/consumer-protection”
